Msp Service Level Agreement Template

The goal of an sla is to define and document which it services the msp will provide minimum response time liability protection for the msp payment structure and performance standards the. What you need is a service level agreement sla. See what youll want to include.

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Managed Services Sla Agreement Templates Solarwinds Msp

Service Level Agreements 6 Sla Essentials For Msp Success

Managed Service Managed Service Level Agreement

At its most basic level the sla is the documentation of what each of you are looking to get from each other.

Msp service level agreement template. I think this is something. Sla template provide a free general purpose service level agreement or sla template that you can use in a variety of situations. The agreement should embody your service level agreement sla prioritization process response times termination. A service level agreement is a document that is presented to the clients of a service provider formally.

A service level agreement sla is a contract between a managed it services provider msp and its client that outlines both parties responsibilities. Service level agreements 6 sla essentials for msp success 2. Msp service level agreement sla contracts it service provider spiceworks. Thats when you pull out your service level agreement sla and show the customer the part that says that weekend service is extra.

Developing a managed services agreement is often the first thing that an msp does to prepare for delivering services. This agreement sample specifies the scope nature and terms and conditions of the service to prevent future complications from occurring. In this guest post todd kane president of evolved management consulting takes a look at how best in class msps leverage slas to drive business excellence. It is important to note though that if the requirements of the sla are not met this can then be used to either the msps advantage or disadvantage in court.

The smart msps guide. Ive seen several msp sla agreements but have not seen one that mentions exactly what happens if the msp provider fails to meet the agreed time frame. If you are a mature managed it service provider msp a service level agreement sla is a key metric to measure. 11 things to cover in your managed services agreements.

The sla should be exact enough to be a legally binding agreement and once it is created it can be used as a reference point for either party. The service level agreement template can be downloaded in microsoft word format without the need to register. Intro if youre like most managed it services providers msps you may look to speed through the process of writing your first service level agreement sla. Managed services templates slas by scott calonico.

Then just to make sure the customer understands you point out the customers signature at the bottom of the page. The sla serves as the core document that defines the services youll provide and sets the customers expectations around those services. 6 sla essentials for msp success 1.